HOMR ranked the top Dallas appliance repair companies on local experience, appliance brand knowledge, and ability to source parts. Meet our top 2 providers.
We think TK Diagnostic & Repair offers the best combination of repair experience and affordable service options in DFW. Their service techs always provide upfront quotes before starting work.
RFI Services Dallas provides expert-level refrigeration and ice supply repair. We like Mr. Hai's commitment to saving homeowners money on unnecessary refrigerator and ice maker replacements.
HOMR ranked the top Dallas appliance repair companies on their local work experience, major appliance brand repair knowledge, and their ability to source replacement parts quickly.
We selected TK Diagnostic & Repair as the best overall Dallas appliance repair service for most homeowners. We think RFI Services Dallas offers excellent refrigerator repair at a fair price.
Here’s what we’ll cover in this homeowner's hiring guide to DFW appliance repair companies:
Why do we schedule appliance repair services so often? Nearly 40% of all appliances require repairs within the first 5 years due to lower quality small parts. COVID supply chain issues are a primary cause of replacement part order delays.
HOMR completed 93 home appliance repair services for Dallas Fort Worth homeowners last year. We also researched 32 Dallas area appliance repair contractors with 5-star service ratings and analyzed their recent project data & scope of service offerings.
Choose a DFW appliance repair company with an excellent supply chain. The mark of a reliable appliance repair service is its ability to get parts in a timely manner. We prefer repair techs who can service every major appliance brand.
The top 2 signs of a DFW appliance repair scam are demands for upfront payment and an unwillingness to provide a formal estimate in writing before your appliance repair technician begins work.
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A reputable appliance tech doesn't ask for upfront payment before services.
Hidden Licenses
You should be able to see your repair company's license on their quotes, and their trucks.
✅ The Bare Minimum
Live Customer Service
You should be able to get a real person (from DFW) on the phone to discuss your project.
Brand Recognition
Your repair company's “Brands We Service” list should be long and highly recognizable.
🔥 Above And Beyond
Stellar Supply Chain
We value an appliance repair company who can call manufacturers for fast replacement parts.
Labor Warranty
A true MVP repair service backs up its work with a warranty on labor and workmanship.
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Here's Why You Schedule Appliance Repair Services So Often
Our research showed 2 complaints about appliance repair Dallas homeowners mentioned over and over — they both involve the quality and availability of parts.
Why do new appliance replacement parts break so easily?
Why does it take forever to get replacement appliance parts?
We investigated both of these frequently asked questions and got you some answers.
Why Do New Appliance Parts Break So Easily?
Nearly 40% of all appliances require repairs within the first 5 years, with refrigerators and dishwashers being the main culprits.
“You're not crazy — your appliances were built to fail you,” says consumer advocacy group PIRG. Their point is simple: individual parts on new appliances aren't made as well as in the past.
The production of small parts (especially in a major appliance) is usually outsourced to third party companies. This means less durable components made at a cheaper price point.
The upside? Accounting for inflation, appliances cost roughly 33% what they did 30 years ago (USA Today).
The downside? New appliance lifespan is 25-50% shorter than appliances built 30 years ago.
Hate waiting for kitchen appliance parts? Learn how to prevent the 5 most common kitchen appliance repair problems before they happen.
Why Does It Take So Long To Get Replacement Appliance Parts?
We went straight to the source on this one: Raiven is a purchasing platform for electrical and HVAC contractors. They listed 3 reasons that replacement appliance parts are so hard to get:
COVID Supply Chain Issues. Yes, COVID shortages still exist. They're still very relevant to the appliance and small part supply chain, especially from China to the United States.
Raw Material Supply and Demand. The cost of semiconductors and tin (which is used to weld parts together) is rising, and their supply is being snapped up by the automotive and computing industries. Short version: There are less semiconductors than are needed, which is driving up the cost to get them.
Not Enough Good Repair Companies to Equal Demand. The Washington Post reported a sizable increase in appliance repair jobs — and a decrease in quality repair companies to fulfill them.
Don’t worry, there are some great Dallas appliance companies out there. And there’s no need to do any homework — we’ve already done the research for you.
Think your appliance problems are part of a larger home HVAC issue? Try these DIY HVAC troubleshooting steps before you spend money on a diagnostic service call.
The Data: Why You Should Trust Us
Your Dallas appliance repair company should be able to fix and order parts for every appliance in your home.
HOMR completed 93 home appliance repair services for Dallas Fort Worth members last year.These service and repair projects included:
New appliance installation
Microwave repair
Dishwasher repair
Ice maker repair
Refrigerator repair (including compressor and coil cleaning and repair)
Washing machine repair
Dryer repair
Control board replacements
Heating element swaps
To supplement our service data, HOMR researched 32 Dallas area appliance repair contractors with 5-star service ratings, and analyzed their recent project data, scope of service offerings, and responsiveness to communication.
Looking for Dallas AC repair and air care experts? We just updated our homeowner's guide to the best AC companies in DFW for new AC installation, maintenance and repair.
Can Your Appliance Service Fix All 10 of These Home Appliances?
We referenced the Association of Home Appliance Manufacturers (AHAM) to develop a list of the 10 most frequently purchased and repaired household appliances:
Refrigerator Repair
Dishwasher Repair
Washing Machine Repair (Washer Repair and Dryer Repair)
Oven Repair (and Range Repair)
Microwave Repair
Freezer Repair
Air Treatment System Repair (AC Repair and Humidifier Repair
Cleaning Small Appliance Repair (Vacuums, Steam Cleaners, etc.)
Small Kitchen Appliance Repair (Toasters, Blenders, Air Fryers, etc.)
Garbage Disposal Repair
We used this list as core data in our research. Any appliance technician we considered for Best Overall status had to be able to fix all10 items on the list — and be able to quickly source replacement parts for each.
If they only focused on one type of appliance, they had to be exceptional — in the case of RFI Services, we were highly impressed with their skill level in refrigerator repair and ice maker repair.
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How We Picked the Best Dallas Appliance Repair Company
There are many specialized appliance maintenance and repair companies in the Dallas Fort Worth area. For this buying guide, we preferred Dallas contractors who focus on household appliance repairs, not commercial appliance repair companies.
It's impressive when a repair company is certified by particular appliance brands — but that often signals a lack of experience with your brands. For this guide, we preferred an appliance service that can diagnose and repair as many brands as possible.
Note: The most frequent online complaint about Dallas appliance repair companies is an inability to get parts in a timely manner. We eliminated any service providers without strong ties to parts providers.
At this stage, we called the remaining companies during business hours to see how quickly we could talk to a real human. We also think it's important that the customer service reps who answer the phone actually work in Dallas-Fort Worth, so they can dispatch a local crew ASAP.
A broken appliance never happens at a convenient time, so it's helpful to have a service rep that can respond in real time. If you don’t have access to HOMR’s 24/7 Dallas home management reps, try to find an appliance company with 24/7 or extended service hours.
Finally, we looked into every appliance technician's ability to diagnose and repair new appliance technology, like voice activated features and smart appliances. We prioritized the companies who could — it displays a commitment to ongoing education and on-the-job training.
Green Flags
✅ Expertise to Fix Any Household Appliance Brand OR Exceptional Single Appliance Repair Skill
✅ Fast, Reliable Access to Replacement Parts
✅ Skilled Technicians with a Wide Variety of Training
✅ Ability to Produce Current License and Active Insurance
✅ Real, Live Customer Service Reps That Live In Dallas
✅ Transparent Pricing and Service Data (Free Quotes Are a Bonus)
Red Flags
🚫 Pushy Sales Tactics, Especially Pushing Repairs over a Necessary Replacement
🚫 Focused on Commercial Appliance Repair (Inexperienced with Household Appliance Service)
🚫 Poor Relationships with Parts Providers and Manufacturers
🚫 Unreliable in Keeping Appointments and Service Times
🚫 Unfamiliar with New Appliance Technology (Voice-Activation, Smart Appliances)
🚫 No Clear Method of Dispute Resolution and Handling Complaints
Above and Beyond
HOMR values Dallas appliance companies that offer workmanship and labor warranties. Anyone can pass along the standard manufacturer’s warranty — we like a company that stands behind its work as well.
We also value companies who can pick up the phone and talk directly to manufacturers. There’s no replacing a strong contractor-to-provider connection built over years of positive professional experience.
Looking for air conditioning repair in DFW? Read our updated Dallas AC Buying Guide and learn how to get a free project quote from GB Mechanical and Quigley.
HOMR’s Pick for Best Dallas Appliance Repair Companies
We selected TK Diagnostic & Repair as the best overall Dallas appliance repair company for most homeowners. RFI Services Dallas is our pick for top freezer and refrigerator repair.
🏆 TK Diagnostic & Repair: Best Overall DFW Appliance Repair
Why We Like Them: Located in Plano, TK Diagnostic & Repair offers broad repair services for all major appliance brands. We appreciate their commitment to affordable and transparent pricing — every TK repair technician provides a clear, upfront quote before starting work.
While most of their repair jobs involve kitchen appliances, TK Diagnostic & Repair services all household appliances, including washers, dryers and small appliance repair. They currently have over 800 5-star reviews across social media and Google.
Non-Negotiables: HOMR's research team likes TK Diagnostic's workmanship guarantee, as well as their commitment to high-quality replacement parts (no aftermarket, low-quality parts).
🧊 RFI Services Dallas: Best Dallas Refrigerator Repair
Why We Like Them: HOMR didn't originally intend to feature a specialized appliance repair provider. But RFI Services Dallas offers exceptional value and skill in refrigerator, ice maker and freezer repair worth showcasing. RFI is located in Garland, TX, and serves the greater Dallas-Fort Worth Metroplex.
RFI Services fixes every major refrigerator brand, including LG appliance repair, GE appliance repair and Samsung appliance repair.
Non-Negotiables: RFI's owner, Mr. Hai, is renowned for prompt appointment keeping and a reputation for saving homeowners money. Our research team found multiple recent examples of RFI sacrificing profits on a job to provide a more affordable solution for the client.
DALLAS HOMEOWNERS: Chat with a local HOMR rep about your appliance repair needs!
We think TK Diagnostic & Repair offers the best combination of repair experience and affordable service options in DFW. Their service techs always provide upfront quotes before starting work.
RFI Services Dallas provides expert-level refrigeration and ice supply repair. We like Mr. Hai's commitment to saving homeowners money on unnecessary refrigerator and ice maker replacements.
There are a few notable DFW appliance repair companies that just missed the cut. We'd like to spotlight their positive attributes (and reasons why we didn't select them).
Please note: HOMR’s research team is constantly updating its database, and our rankings change over time. Check back to see if our recommended companies change!
CW Appliance Service: C&W Appliance Service repairs a wide variety of top appliance brands and has a strong customer review history. Their service areas include Dallas, Fort Worth, Austin and San Antonio.
North Dallas Appliance Repair: North Dallas Appliance Repair is a well-regarded repair service in Richardson, TX. They offer excellent repair services, but they do not currently have hours of operation on the weekend.
Mr Appliance of Highland Park: Mr Appliance is a national chain of franchises that provides standardized appliance repair services. We focused our rankings and reviews for this article on brands that are local to Dallas-Fort Worth.
Max Appliance Repair: Max Appliance Repair recently started to “hit HOMR's radar” with some great reviews regarding pricing and technical experience. We're keeping an eye on them!
How to Avoid an Appliance Repair Scam
Appliance repair scams can happen to anyone — HOMR even experienced an attempted appliance contractor scam last year! With that experience fresh in our minds, we wanted to pass along a few tell-tale signs that you're dealing with an unethical appliance contractor.
Here are 5 ways to avoid an appliance repair scam:
1. Don't pay service fees or upfront fees before work begins.
Be wary of companies and appliance contractors who request a debit card or credit card number over the phone, online or before work begins. Don't provide this information — if you already have, check to make sure a phony service charge hasn't been deducted from your account.
No reputable appliance repair company demands an upfront service fee before starting work.
2. Always check the business name and license number.
An appliance repair company always needs an active license, with no exceptions. The license number should be visible everywhere — on all paperwork, work trucks, business cards and invoices.
Check the Dallas City Hall website and click on the link for Registered Contractors. If your repair tech or company isn't listed, don't hire them.
Checking license numbers and credentials is important no matter what type of contractor you're hiring! Read more about how HOMR avoided a Dallas handyman horror story.
3. Verify the business address on Google Maps.
Phony repair companies give out phony business addresses. Check the street view on Google Maps to make sure there's a business there (or the contractor's residence).
4. Get your estimate in writing before work begins.
Always request a formal estimate in writing, and give your approval before work begins. Do not offer any form of payment until after the estimate is accepted and work has begun.
5. Only pay for completed work and pre-approved purchases.
Don't pay for work until it's done. The only exception to this rule is payment to order necessary replacement parts — this should only be done with your prior approval.
Conclusion
Home appliance repair in Dallas is simple with the right provider. No waiting for parts, just efficient repair on your schedule. Dallas homeowners should have 4 core expectations of their appliance repair contractor:
A staff of skilled technicians who are trained to service and repair every major home appliance — or have world-class skill in one type of repair.
The ability to quickly source replacement parts for every major home appliance.
A workmanship warranty that covers labor, on top of any material warranty on parts.
A free quote on home appliance repair service — get one through HOMR now!
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